Frequently Asked Questions (FAQs)

Welcome to the Rehbar Store FAQ section. Here you’ll find answers to the most common questions about our products, shipping, payments, and customer support.

1. What products do you sell?

We specialize in:

  • Authentic Arabic books
  • Classical Islamic literature
  • Tafsir, Hadith, Fiqh, Aqeedah, and other scholarly works
  • Attar perfumes
  • Islamic lifestyle items

2. Are your Arabic books authentic?

Yes. We source books only from trusted and verified publishers to ensure authenticity and quality.

3. How can I place an order?

You can order directly from our website (www.rehbarstore.com) by adding your desired products to the cart and completing the checkout process.

4. What payment methods do you accept?

We accept:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)*
    *COD availability depends on your pincode.

5. Do you offer Cash on Delivery (COD)?

Yes, COD is available for most locations in India. COD may require WhatsApp or phone confirmation.

6. How long does delivery take?

Delivery times vary by location:

  • Metro Cities: 3–5 days
  • Other Cities: 4–7 days
  • Remote Areas: 7–10 days

Delays may occur due to weather, strikes, or courier operational issues.

7. How can I track my order?

Once your order is shipped, you will receive:

  • A tracking link
  • Tracking ID
  • Courier partner details

Tracking usually updates within a few hours after dispatch.

8. What if I receive a damaged or wrong product?

If your product is damaged, defective, or incorrect:

  • Take clear photos/videos
  • Contact us within 48 hours
  • Send details to:
    📧 support@rehbarstore.com
    📱 WhatsApp: 7006207805

We will arrange a replacement or refund as per our policy.

9. Do you accept returns?

Yes, but only for:

  • Damaged items
  • Defective books
  • Wrong items delivered
  • Printing/binding issues

Returns are not accepted for customer preference, minor transit marks, or discounted items.

10. How do I request a return or exchange?

Share the issue with proof (photos/videos) to:
📧 support@rehbarstore.com
📱 7006207805

We will guide you through the process.

11. What items cannot be returned?

We do not accept returns for:

  • Attar perfumes
  • Food items (honey, dry fruits)
  • Digital products
  • Gift cards
  • Books purchased during clearance sales

12. What are your shipping charges?

Shipping charges vary depending on the order and location. COD charges may apply. Final charges are shown at checkout.

13. What if the courier says delivered but I didn’t receive it?

Please contact us immediately.
We will raise a complaint with the courier and verify the issue.
Resolution may take 3–7 working days.

14. Can I change my address after placing the order?

If the order is not shipped, yes.
If already shipped, the address cannot be changed.

Contact us immediately for changes.

15. Do you ship outside India?

Currently, we ship only within India.

16. How do I contact customer support?

You can reach us anytime via:
📧 support@rehbarstore.com
📱 WhatsApp: 7006207805

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