Contact us by sending an email to email@example.com. Our dedicated customer care executive is ready to assist you, ensuring a seamless experience throughout.
When initiating a product return, kindly adhere to the following guidelines:
– There is no exchange available.
– Items purchased from us are eligible for return, if request is raised within 24hrs of delivery.
– If you receive damaged product, you need to raise return request within 24 hours. Any request after that will not be considered.
The return process commences once we receive and inspect the returned item through our Quality Assurance department. Once QA approval is secured:
– For eligible cases, a complete refund will be processed within 7-15 days.
– Refunds for online payments will be issued to the credit/debit card used. Cash payment refunds will be made via bank transfer.
Please note that we cannot accommodate return or refunds based solely on customer preference. However, if the product is damaged, defective, or substantially differs from the website representation, we extend our apologies. In such instances, we commit to exchanging the product or refunding the amount In shaa Allah. To facilitate this process, it’s essential to record the unboxing of the parcel as video evidence.
Case where there is a size issue:
- All our sizes are of International Standard, they may be slightly larger what you would generally get from your local market. Therefore, you are required to check our size chart available on each product page.
- If you place an order without checking the size chart, we wont be liable for exchange if the sizes are not as per your expectation. In such a case, if you comply to all our return product conditions, you can request an exchange for a cost 150/- per product, whether a return is self shipped or picked up by Rehbar Store courier partner.
- In case there is any manufacturing size defect beyond +/- 0.5 inches as per the size chart, then we are liable of issuing a refund/exchange immediately for no extra cost, a proof will be required in this case.