At Rehbar Store, we strive to ensure utmost satisfaction with every purchase. Our commitment to quality means that all products are thoroughly inspected before dispatch to guarantee they meet our high standards. Due to this quality assurance process, we do not offer returns on products unless they are defective or incorrect.
Returns:
1. Defective or Incorrect Products:
If you receive a defective or incorrect item, please contact our customer service team within 24hrs of receiving your order. We will promptly assess the issue and provide you with instructions on how to proceed with an exchange.
Exchanges:
1. Damaged Products:
In the unfortunate event that your product arrives damaged, please reach out to our customer service team within 24hrs of receiving your order. We will require photographic evidence of the damage to initiate the exchange process. Once verified, we will provide you with a replacement item at no additional cost.
2. Incorrect Products:
If you receive an item different from what you ordered, kindly inform us within 24hrs of receiving your order. We will arrange for the correct item to be sent to you as soon as possible, along with instructions for returning the incorrect product.
Exchange Policy for Clothing Items:
We understand that finding the perfect fit is essential when purchasing clothing online. Therefore, we offer a hassle-free exchange policy for size changes.
1. Size Exchange:
If the size of your clothing item doesn't meet your expectations, you can request an exchange within 24hrs of receiving your order. The item must be in its original condition, unworn, and with all tags attached.
2. Exchange Process:
To initiate a size exchange, please contact our customer service team. We will guide you through the process and provide you with a return authorization and instructions on how to send the item back to us.
3. Exchange Fee:
Please note that a nominal exchange fee of 150 rupees will be applicable for size changes. This fee helps cover the cost of processing and dispatching the new item.
4. New Size Dispatch:
Once we receive the returned item and verify its condition, we will promptly dispatch the new size to you. Any price difference between sizes will be handled accordingly.
Note: All returns and exchanges are subject to inspection and approval by our team. We reserve the right to refuse any return or exchange if the item does not meet our criteria outlined in this policy.
Thank you for choosing Rehbar Store. If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team.
Mehak Bilal –
السَّلاَمُ عَلَيْكُمْ وَرَحْمَةُ اللهِ وَبَرَكَاتُهُ
Alhamdulillah
I recently ordered 5 medium sized mushafs from REHBAR STORE, and I am thoroughly impressed with my purchase. The overall quality, from the binding to the printing, exceeded my expectations.
First and foremost, the binding of the mushaf is exceptional. It is sturdy, well-crafted, and provides a durable structure to the entire book. The attention to detail in the binding process is evident, and it ensures that the mushaf will withstand regular use without any wear and tear issues.
The printing quality is another highlight of my experience. The text is crisp, clear, and easy to read. The pages are well-formatted, and the font size is just right, making it comfortable for extended reading sessions. The choice of paper complements the printing, adding a premium feel to the mushaf.
Furthermore, the website’s commitment to quality extends to the packaging and delivery. My mushaf arrived in pristine condition, securely packaged to prevent any damage during transit. The timely delivery was an added bonus, and the whole ordering process was smooth and hassle-free.
I highly recommend REHBAR STORE for anyone in search of a high-quality mushaf. The combination of excellent binding, superior printing, and overall attention to detail make it a standout choice. My experience has been nothing short of fantastic, and I will undoubtedly return for future purchases.❤