Arabic: Tadreebat Al-Mohadasa Al-Arabiyyah – by Dr. Firdous Umari

At Rehbar Store, we strive to ensure utmost satisfaction with every purchase. Our commitment to quality means that all products are thoroughly inspected before dispatch to guarantee they meet our high standards. Due to this quality assurance process, we do not offer returns on products unless they are defective or incorrect.

Returns:

1. Defective or Incorrect Products: If you receive a defective or incorrect item, please contact our customer service team within 24hrs of receiving your order. We will promptly assess the issue and provide you with instructions on how to proceed with an exchange.

Exchanges:

1. Damaged Products: In the unfortunate event that your product arrives damaged, please reach out to our customer service team within 24hrs of receiving your order. We will require photographic evidence of the damage to initiate the exchange process. Once verified, we will provide you with a replacement item at no additional cost.

2. Incorrect Products: If you receive an item different from what you ordered, kindly inform us within 24hrs of receiving your order. We will arrange for the correct item to be sent to you as soon as possible, along with instructions for returning the incorrect product.

Exchange Policy for Clothing Items:

We understand that finding the perfect fit is essential when purchasing clothing online. Therefore, we offer a hassle-free exchange policy for size changes.

1. Size Exchange: If the size of your clothing item doesn't meet your expectations, you can request an exchange within 24hrs of receiving your order. The item must be in its original condition, unworn, and with all tags attached.

2. Exchange Process: To initiate a size exchange, please contact our customer service team. We will guide you through the process and provide you with a return authorization and instructions on how to send the item back to us.

3. Exchange Fee: Please note that a nominal exchange fee of 90 rupees will be applicable for size changes. This fee helps cover the cost of processing and dispatching the new item.

Returns with Fee:

1. Return with Fee: If you wish to return a product for reasons other than defectiveness or incorrect delivery, you may do so within 24hrs of receiving your order. A return fee of 150 rupees will be applicable in such cases.

2. Return Process: To initiate a return with fee, please contact our customer service team. We will provide you with a return authorization and instructions on how to send the item back to us. Once we receive the returned item and verify its condition, we will process the refund minus the return fee.

Note: All returns, exchanges, and returns with fees are subject to inspection and approval by our team. We reserve the right to refuse any return or exchange if the item does not meet our criteria outlined in this policy.

Thank you for choosing Rehbar Store. If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team.